FREQUENTLY ASKED QUESTIONS
- How do I pay for the transport?
We accept credit card payments, cash on delivery/pickup or direct deposits/EFT if pre-arranged. We will sort out the relevant details with you during the booking process. back to top
- Are your prices competitive?
Absolutely. We are not expensive, we are not dirt cheap. We realise price is a factor for everyone, but our clients are equally concerned with the bigger picture. They want the job done properly; with care, professionalism, reliability and from a business with a long track record. But still at a reasonable price. Why treat your horses so well, then stick them on the cheapest transport you can find? That is very risky thinking. back to top
- Can I send baggage or paperwork?
A small amount of well labelled gear can be sent, provided we have storage space available. We do this at no charge to help our clients, but we cannot legally assume full risk for it. If you require insurance and trace-ability, please book a traditional package courier. We recommend posting paperwork to ensure its safety. back to top
- When will my transport job happen?
Assuming space is available, we can service the majority of bookings in under 10 days. Many much quicker, depending on locations and current demand. Most often we will discuss exact dates with you when booking. back to top
- Wouldn't it be cheaper if I moved the horse myself?
In many cases, no. Consider travelling 950kms yourself to pickup a horse. Even modern tow vehicles will use (at least) 14l/100kms of fuel while towing...that's a minimum of $400 in fuel before you even consider the money spent on food, accommodation, the stress and potential travel complications. Not to mention 2-3 days of driving. back to top
- Do you move young, untravelled horses?
Yes we move a lot of young and inexperienced travellers. All you need to do is make sure they're properly handled, halter-broken and lead before travelling. Also teaching a horse to tie up is a big advantage for a first time traveler. If they have accepted being tied up, they will accept standing on a truck with minimal fuss. back to top
- Do you transport stallions?
In most cases, yes. Stallions are booked and priced on a case-by-case basis according the amount of space required. back to top
- Are you appropriately registered and insured?
Yes. We operate a properly licensed and registered Australian company under the ABN 89 418 375 927. We hold comprehensive insurances relevant to operating as a professional carrier in this industry. back to top
- Can I use float boots?
Generally we do not require float boots as each horse is completely separated, with rubber to the floor. Though if the horse is used to well-fitting boots and you feel they are required, then that is ok. back to top
- Should I rug the horse in transit?
Weather permitting, a light cotton rug is fine but we do not require you to rug your horse in transit. A surprising amount of body heat is generated by horses in close proximity, which allows them to remain comfortable in cooler weather. During summer, we allow maximum ventilation throughout the truck. back to top
- Will I be called with a pickup/delivery time?
Absolutely. During transit, you will be contacted directly from the truck. At a minimum, we will call the day before and be in contact with you during the actual day of delivery to ensure an accurate time is given. back to top
- Do you monitor the horses via cameras?
Yes. We have a minimum of 3 cameras operational at all times, so horses are constantly visible to us throughout their journey. back to top
- Are the horses rested during long trips?
Absolutely. We deliberately structure our week to ensure that even the longest journey is broken up with extended periods off the truck. At each interval or stopover, horses are immediately unloaded and provided with safe, separate accommodation including ample fresh water and roughage. back to top
- What about truck access to the property?
If the truck cannot access your property, we can load/unload at your driveway or arrange to meet you at a safer local area. While this can (sometimes) be frustrating, our trucks are the face of the business and we cannot risk damage by tree limbs or other hazards when an alternative solution is easily arranged. Be assured, we will discuss this with you ahead of time. Please tell us if truck access is a problem. back to top
- Is it true that horses will loose weight during transit?
Some horses on long journeys may lose a small amount of weight. This is due to a change in routine, food, different surroundings, the travel itself and any number of unavoidable factors. Remember, they are not losing hard-earned condition...it takes weeks/months of sub-standard care for this to happen. Any change in appearance (eg. 'tucking up') is quickly reversed once they're back into a normal feeding and lifestyle routine. back to top
- How should I care for my horse after delivery?
If your horse has come a long distance, we encourage you to be proactive to ensure your horse remains hydrated. Even if they've drunk well during their trip (and we will tell you) give him/her electrolytes, add molasses/stockgain to their water and monitor their eating/drinking for the first 12 hours. Only a tiny percentage of horses experience problems, but why risk it? Take these measures to be sure. Please visit our After Travel Health page, accessible from the left sidebar menu (may not be visible on mobile devices). back to top